Frequently asked questions
Q. Are you insured?
A. Yes we are, Unlike some other local companys We are FULLY INSURED for £1,000,000 public liability cover and copies of the insurance schedule can be supplied on request along with safety certificates for each castle. Ask the other companys to see there documents as they will most likely HAVE NO INSURANCE!!!
Q. How safe are your castles?
A. Safety is paramount at The Party Business Newcastle and all of our units comply with the strict health and safety guidelines. They are of commercial quality, safety checked, hygienically cleaned, serviced regularly and industry tested annually. Certicertificate can be supplied on request along with safety certificates for each castle.
Q. When are your bouncy castles available?
A. Our castles are available 7 days a week, all year round, including Bank Holidays.
Q. How do I book?
A. Our preferred method is using the online booking system. To book online just use the buttons below the products to check the availability of your date and then follow the process to make your booking. However, you can also email us or call using the information on the contact us page.
Q. How do I pay?
A. You can pay CASH or we accept card payments with our chip & pin card reader on the day or You can pay online by PAYPAL or BANK TRANSFER .
Q. How much notice do I need to give?
A. It is always best to book as early as possible to avoid disappointment.
Q. What happens if it rains on the day of hire?
A. Most of our castles have built in shower covers so can still be used in light showery conditions. Bouncy castles should not be used in very heavy rain due to safety reasons. If it has rained heavy the day before hire it could lead to the grass becoming to saturated to safely anchor the castle to the ground voiding our insurance. If the weather is too bad we will ring you on the day to arrange another date.
Q. What happens if it rains the day before hire?
If it has rained heavy the day before hire it could lead to the grass becoming to saturated to safely anchor the castle to the ground voiding our insurance. Unfortunately we would have to cancel or rearange the booking. We will ring you on the day so we can asses the weather.
Q. How much does it cost ?
All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, (when you are booking online this will work out your delivery rates when you type in your post code). If you are unsure, please contact us.
Q. What do the prices include?
Along with your chosen Bouncy Castle you will also receive a blower, extension cable with RCD safety plug, and safety crash mats, the price also includes set up, inflation and collection.
Q. How many children are allowed on at once?
A. This depends on the size of the castle and the age of children using the Bouncy Castle. Recommended number and height of users are written on the front step of the equipment when they are tested.
Q. Can I mix ages?
A. No, this is not a good idea. It is best to either have a separate Bouncy Castle or to only allow children of a similiar age and size on at the same time.
Q. When hiring a castle is there anything I need to provide?
A. You will need to supply a mains power supply. Also new customers need to provide 2 forms of I.D., i.e. driving licence, passport and utility bill. This forms part of your hire agreement which you must read and sign on the day of hire.
Q. How much space is needed?
A. You will need to allow a minimum of 4ft at the front and rear of the castle and 3ft on either side, this is to allow access. Please make sure all garden items such as garden toys, furniture and slides are cleared and that any rubbish is removed from the area where the castle is to be sited.
Q. How long does it take to set-up?
A. Each castle takes about 10 minutes to set-up and 20 minutes to take down, times may vary slightly depending on which castle you have.
Q. What happens if a problem arises during the hire period?
A. It is very rare that a problem arises that cannot be dealt with by the hirer. However, in the unlikely event one should arise feel free to contact us at any time and we'll be around as soon as possible to sort it out.
Q. How does the inflatable operate?
A. All of our units run on electric fans. The blowers must be kept switched on at all times. Failure to do this will result in the castle deflating.
Q. How long do I get the castle for?
A. You can order the inflatable for a few hours or you can keep it all day, the price remains the same. The reason for this is because the workload for us is the same. During busy periods we strive to have all our units delivered by 12pm and collection is from 5pm onwards. Inflatables hired for indoor use have priority when it comes to delivery and collection times. This is due to the strict time-keeping policies associated with hall hire.
We do our utmost to let you have the unit for as long as possible. Evening and overnight hires can sometimes be arranged at an additional cost as long as there is adequate lighting and security.
Q. Can you set up on concrete/driveways/gravel/decking?
A. We can only set up our bouncy castles on grass due to safety reasons.
Q. Can the bouncy castle be set up on a slope?
A. No this is not possible however if it is a slight grass slope it may be ok, you will need to discuss this prior to the booking.
Q. Can you deliver with no side entrance and take castle though the house?
A. Only if the castle is a 12 ft x 14 ft or smaller provided someone is available to help lifting. Bouncy castles are often bigger and heavier than most people expect, and so to move them we use large sack trucks. Unfortunately if it should rain, water will get inside the inflatable and this tends to drain out whilst being removed, sometimes on your carpet !
If you have any further questions then please feel free to contact us using the following details. Or you can fill in the contact us form.