Hot Tub Troubleshooting
Hopefully you should never have any problems with any of our hot tubs but as we can never forsee anyting icuring we have put together this handy troubleshooting page.
If you want to contact us at any time we will assist you as it is normaly a quick fix. There will be no extra charges for extra filters or water treatment as they are all part of the package.
GENERAL TROUBLESHOOTING FOR HOT TUBS:
PUMP ERROR CODES:
There may be a number of reasons why your heater pump is displaying an error code. The following is a list of error codes, the reason behind them and how they can be solved.
|E01||Sensor Error||The water flow sensors’ flags didn’t come back into the correct position.||Unplug the pump unit, lightly strike the side of it and then plug it back in.|
|EO1||Water Flow Error||Electrical issue. Can occur when the spa is not plugged into a mains socket. May also be an issue with the RCD socket.||Plug the pump unit directly into a mains socket and not into an extension lead.|
|EO2||Water Flow Error||Filter cartridges are dirty||Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges.|
|EO2||Water Flow Error||Filter housing is restricting flow||Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges.|
|EO2||Water Flow Error||Debris screens are blocked.||Ensure that the debris screens are clear of debris.|
|E02||Water Flow Error||Water flow sensors not working||If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Please contact us for more help with this|
|EO3||Temperature too low||Normally caused when the Lay Z Spa pump has been used in temperatures below 4ºC.||The pump will only operate when the ambient temperature is above 4ºC.|
|EO3||Temperature too low||The pump thermometer is broken.||If your pump is displaying this message and the ambient temperature is above 4ºC. Please contact us for more help.|
|quired empty some water out to do this.|
|EO4||Temperature too high||The water temperature is over 50ºC (122ºF).||The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before you restart the pump, press the reset button.|
|EO5||Pump needs to be reset.|
|EO5||Not enough power to the pump.||Ensure the pump unit is plugged into a mains socket and not an extension lead.|
|EO5||Pump may be faulty.||If the troubleshooting has been completed without success, please contact us for more help with this|
|EO6||The power port has experienced a temporary current variation.||Unplug the pump and then plug the pump back in.|
|EO6||Pump may be faulty.|
If the troubleshooting has been completed without success, please contact us for more help with this
|EO7||Please contact us regarding this problem.||If the troubleshooting has been completed without success, please contact us for more help with this|
|EO8||The thermostat needs resetting.|
There may be a number of reasons why your Lay-Z-Spa is experiencing heating problems. The following is a list of common problems, reasons and solutions.
|The spa is not heating to the correct temperature.|
|The incorrect temperature has been set on the pump.||Use the arrow keys on the control panel to adjust the spa temperature.|
|The spa is heating to a higher temperature than the temperature that you set.||This is a perfectly normal function. The pump unit heats the water to a couple of degrees higher than the temperature that you set. It will then stop heating the water and monitor the temperature until it has dropped to a few degrees lower than the temperature that you set.|
NO POWER TO THE PUMP:
|Normally caused by an electrical issue.||Try plugging into an alternative socket. If the problem persists, your pump will need to be replaced please contact us for help|
|Can be caused if the pump unit is plugged into an extension lead.||Ensure that the pump is plugged into a mains socket and not an extension lead.|
TRIPPING THE ELECTRICS:
|Tripping the electrics can be caused by plugging the pump into an extension lead.||Ensure the pump unit is plugged into a mains socket and not an extension lead.|
LEAKING FROM COUPLINGS/PIPES:
|Couplings may not be attached correctly.||Check that the couplings are fully secured and aligned.|
|Washers may be misaligned.||Check that the washers are lined up correctly.|
There are a number of reasons why your pump may not be filtering water correctly. The following are a list of reasons and how to potentially solve them.
|Filters are causing the problem.||Remove the filters from the filter housing and try running the spa without them. If the water is flowing freely, then the filters are the problem and will need to be replaced.|
|Filter housing is causing the problem.||Remove the filter housing from the spa and try running the spa without the filter housing and filters. If the problem is resolved, then the filter housing is the problem and will need to be replaced.|
|Debris screens are blocked.||Check that the debris screens are clear of debris. If they are blocked with debris, thoroughly wash them out.|