TERMS & CONDITIONS

TERMS & CONDITIONS APPLICABLE TO ALL HIRE EQUIPMENT

If the Hirer is in any doubt as to the meaning of the following, a representative from ‘The Party Business ’ should be consulted.

PRICES, PAYMENT/BOOKING FEE

All prices are in UK Pounds and are inclusive of VAT where applicable, at the current rate. Some locations are subject to a delivery fee, details of which can be found on the The party business website or by contacting The party business directly.

The Booking fee is to be paid on booking with required photos as requested where applicable or within 24 Hours of booking to secure the booking date & products, the £20 Booking Fee is non-refundable but may be transferred to another date if we have to cancell the booking due to weather or Safety issues decided by The Party Business on the day, morning or afternoon. The Party Business are not responsible if you DON'T pay the deposit and you loose the date, YOUR booking will not be in our diary for delivery until the deposit has been paid, you can still pay the driver the balance on delivery.

Cheque payments on delivery are not accepted unless agreed in advance with a The Party Business representative. Promotions are only available until the stated end date.

Deposit & Cancellations

If we cancel due to weather conditions (rain/wind etc)- No refund of Booking fee, we will transfer to another date within 12 month from booking. Full payments are only required on day of event if any money is paid in advance this will be refunded with £20 deducted for the booking fee.

The £20 Booking fee is non-refundable. If a cancellation is decided because of adverse weather conditions decided by the Party Business with information from the met office with 60-70% chance of rain throughout the day, continuous or recent heavy rain that could leave ground saturated and or wind speed/wind gust above 17-24mph any bouncy castle can NOT be set up or used, the law states we cannot setup the equipment in these weather conditions and we would never take any risks no money will be refunded but we will honour the £20 payment for upto 12 months of the booking.

For more information on the weather and what it can do to your booking visit Weather Warning.

Please ensure you have measured the location where the equipment will be setup (all measurements can be found on our website)

Please ensure that the access area and the chosen location for the equipment is clear of all litter, rubbish and animal waste if necessary please cut any grass where the equipment will be setup a few days before the hire date.

Failure to comply will render the Hirer liable for 100% (one hundred percent) of these hire cost.

If you book any Inflatable or soft play on hard standing OUTDOOR surface (concrete/paving slabs) you will loose the £20 Booking fee. Failure to comply the booking will be cancelled with no refund.

Cancellation Policy

If you cancel the booking after the Booking fee is paid no refund will be issued, you may book another date if we have the products available for your date. If you have paid for the booking in full and decided to cancel you will not be refunded the £20 deposit, the remaining balance will be refunded to the payment method you used to pay. The £20 Booking fee covers administrative time to Book, confirm and reserve the item you have booked and any loss of income if it is a late cancellation stopping us booking the products out.

Click & Collect

All Click & Collect & return of click & collect item time's are an exact time and will be confirmed with you, we can & will not be held responsible if you miss your agreed time for either collection or return of click & collect items.

Important information- please read-

All Bouncy Castles can ONLY be setup INDOOR OR ON GRASS. No artificial grass, astroturf or concrete/paving slabs, please ensure you have measured the area where the castle will be going, required sizes can be found online. If in doubt please contact us before booking.

ALL OUTDOOR BOUNCY CASTLE HIRE IS WEATHER depending on the day of hire, we will contact you on the day if the weather may cause disruption to your booking. We don't take cancelling bookings easily but saftey is paramount and always comes first.

Any Booking fee/payments recived will be refunded if we have to cancel due to weather or other restrictions decided by The Party Business.

The following information is important! We will be unable to set up your equipment if you do not comply with the following requirements.

Please ensure you have measured the location where the equipment will be setup and is free from any hazardous or sharp objects, all measurements can be found on our website.
Please ensure that the access area and the chosen location for the equipment is clear of all litter, rubbish and animal waste if necessary please cut any grass where the equipment will be setup a few days before the hire date.
Please ensure that the outstanding balance is paid in cash to our delivery driver on arrival. We accept cash or card payments on the day of delivery, if you will not be there on delivery payment MUST be made before the delivery date.
Please adhere to all health and safety and proper usage requirements given to you at all times.

THE HIRE PERIOD

unless otherwise agreed, is 5 hours from delivery which will be between 8 am and 12 noon and collection between 5pm and dusk or later at the discretion of The Party Business Newcastle. If the Hirer has booked a hall and therefore requires specific time please allow us setup/take down time in the hire period, the hirer must advise The Party Business Newcastle accordingly. All prices online are for 5 hours hire.

DAMAGE TO EQUIPMENT

If any of the hired equipment is damaged or lost during the period of hire any security deposit paid will be utilised in discharge of or in part payment for repairs/replacements or lost hire contract’s. The Hirer shall indemnify The party business Newcastle for the full cost of repair of any damage done to any equipment howsoever arising, which may occur during the period of the hiring as a result of the hiring. If the Hirer has made payment by credit or debit card, The party business Newcastle reserves the right to make a charge to the credit or debit card used either for the deposit or payment for the hire of the equipment, or to send an invoice for the amount to the registered hire address on the contract. Should payment not be received as per the invoice sent, The party business Newcastle reserves the right to take legal action and all costs will be passed on to the Hirer.

THE HIRER is responsible for ensuring the equipment hired is suitable for the venue/location it is to be installed. This includes appropriate surface, floor space, ceiling height/clearance and power supply (if appropriate). Failure to comply will render the Hirer liable for 100% (one hundred percent) of these hire cost.
THE HIRER shall not use the equipment for any purpose other than that described in the hiring agreement, and shall not sub hire or use the equipment or allow the equipment to be used for any unlawful purpose or in any unlawful way, nor allow anyone onto the equipment wearing shoes, spectacles, carrying sharp objects, key-rings, metal studded clothing or any other similar items which could cause damage to others or the equipment.
If the equipment is unnecessarily soiled on collection, the Hirer will be liable to pay a cleaning fee of £30 which is to be paid immediately, unless otherwise agreed. Descriptions of unnecessarily soiled includes but is not limited to:
Users consuming food or drink on the equipment
Party poppers, coloured streamers or silly string thrown or sprayed onto the equipment
Users wearing facepaint on the equipment
Wetting equipment by way of buckets of water etc…

CLICK & COLLECT

ADDITIONAL TERMS AND CONDITIONS

The Hirer is responsible for ensuring that suitable security and crowd control measures are in place and the bouncy castle is kept secure at all times in a fenced area free from roaming cat’s and dog’s or theft/vandalism to the castle or any of its items.

Communal areas sometimes require written permission from the council or land owners which the hirer is responsible for, The Party Business reserve the right to cancel if none of the criteria is met.

The Party Business reserves the right to cease operation and remove hired equipment from site if at any time a representative of The Party Business feels that the Hirer and/or their guests conduct endangers the safety of the guests, Hirer themselves, The Party Business staff or the safety of the hired equipment. At no time will any level of abuse against The Party Business staff be tolerated. In all such cases no refund will be given and full contracted fees will be due to The Party Business
If the Hirer wishes to charge their guests to use the equipment, they must provide a representative to manage any transaction. At no time will The Party Business personnel, apart from dealing with the contract balance of the hire of equipment, handle any other monies unless agreed in writing prior to the event. If the hirer requires The Party Business personnel to charge guests to use any of the equipment, an additional supervision fee of £15.00 per person per hour or part hour will be applied to the overall contact balance
Free parking is to be supplied for The Party Business vehicles and The Party Business staff
The Party Business no liability for any damage or loss of personal property and or any injury arising from the use of the hired equipment

Instructions specific to Child Bouncy Castles

All Bouncy Castle equipment has an age and weight limit for use. As such, a Bouncy Castle designed for children can not tolerate an adult’s weight and size. If an adult uses a child’s Bouncy Castle, the integrity of that piece of equipment will be compromised, thus making the possibility of the inflatable being unsafe for the next Hirer. The Party Business recognises that an adult may from time to time need to access the Bouncy Castle to assist younger children, but The Party Business asks that this it to a minimum
Therefore if it is found that adults have used the inflatable without good reason, the Hirer is liable for an initial charge of £60 to have the Bouncy Castle retested, plus the full cost of any repairs required due to the misuse and any loss of business whilst the inflatable is out of usage. The charge is to be paid immediately, unless otherwise agreed

Packed, a Bouncy Castle is approximately 3 feet across and between 70kgs and 120kgs in weight. Therefore The Party Business are unable to install a Bouncy Castle on any first floor or higher venues unless there is lift access
The Bouncy Castle will need to be erected on a flat, level, clear and clean surface. The Hirer must ensure the installation area is clear of anything likely to damage or puncture the Bouncy Castle
The Bouncy Castle is inflated using an electric powered fan. The Hirer is required to ensure that the venue/location has mains electric power supply within 30 metres of where the Bouncy Castle is to be erected. The Bouncy Castle requires the fan to be connected and kept running in order to stay inflated. Therefore do not disconnected from the power supply at any time
Upon delivery The Party Business personnel will install the Bouncy Castle. Except in the event of extreme weather, for safety reasons the Hirer must not inflate or deflate the Bouncy Castle. Furthermore, once inflated the Hirer should do not attempt to move the Bouncy Castle as this may result in damage. If the inflatable fails for whatever reason, evacuate immediately to prevent injury
The Hirer should never switch the blower on and off whilst the Bouncy Castle is in use
The Party Business personnel will notify the Hirer when users can begin to use the Bouncy Castle
A responsible adult must supervise users on the Bouncy Castle at all times
No food, drink, sweets or chewing gum to be allowed on or near the Bouncy Castle to avoid choking to the users and unnecessary soiling. Any spillages must be cleaned and dried as soon as they occur. In the event that The Party Business are required to have the Bouncy Castle professionally cleaned before the next hire, the Hirer is subject to reimburse the incurred cleaning charge to be paid immediately, unless otherwise agreed
No glass, drinking glasses or bottles to be used on or near the Bouncy Castle
STRICTLY no alcohol or drug use on or near the Bouncy Castle. The Party Business will not be held liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and/or drug use
Shoes MUST be removed before using the Bouncy Castle. Parents/guardians who enter the safety mat area or walk over the padded floor tiles whilst supervising must remove their shoes, particularly heels. If damage does occur the Hirer will incur a repair or replacement charge to be paid immediately, unless otherwise agreed
For hygiene reasons, socks should be worn at all times whilst using the Bouncy Castle
The Hirer must ensure that all sharp objects, including but not limited to, badges, spectacles, earrings, jewellery etc... are removed prior to accessing Bouncy Castle to ensure it remains undamaged from but not limited to, scratches, tears, dirt (of any kind), detached from its connecting item (if applicable) and in the same working condition as delivered. If damage does occur the Hirer will incur a repair or replacement charge to be paid immediately, unless otherwise agreed
No face paints, party poppers, confetti, coloured streamers or silly string to be used either on or near the Bouncy Castle as staining may occur for which the Hirer will be liable. If damage does occur the Hirer will incur a repair or replacement charge to be paid immediately, unless otherwise agreed.
No acrobatics or gymnastics to be performed on the Bouncy Castle
Users must NOT push, collide, fight or behave in a manner likely to injure or cause distress to others
The Hirer must ensure that no overcrowding occurs on the Bouncy Castle and is required to limit numbers according to the age and size of users
Climbing, hanging, or sitting on the walls is dangerous and must not be allowed
The Hirer is responsible for ensuring that no-one with a history of back or neck problems uses the Bouncy Castle
No furniture to be placed on the safety mats as this may cause damage
No smoking or barbecues near the Bouncy Castle
No pets or animals to be allowed on or near the Bouncy Castle as this can not only damage the equipment but is likely to cause distress to the animal
The Hirer is responsible for the safe keeping of the Bouncy Castle and accessories which accompany the equipment, i.e. blowers, extension leads, mats etc… If on collection any loss or damage has been caused to the Bouncy Castle or associated equipment, the Hirer will incur a repair or replacement charge to be paid immediately, unless otherwise agreed
If the Bouncy Castle is hired overnight, it and accessories which accompany the equipment, i.e. blowers, extension leads, mats etc… can only be installed in a lockable and secure area to avoid theft. If on collection any loss or damage has been caused to the Bouncy Castle or associated equipment, the Hirer will incur a repair or replacement charge to be paid immediately, unless otherwise agreed
In the event of rain, the Bouncy Castle must remain inflated to prevent water damage occurring. All equipment must be towel dried thoroughly before use re-commences
In the event of adverse weather conditions such as strong winds it is the Hirers responsibility to ensure users immediately cease using the Bouncy Castle and switch off the fan
It is recommend that the Hirer occasionally checks that the Bouncy Castle remains securely pegged down, that the blower tube is securely attached to the blower and there are no obstructions to the blower inlet
Only The Party Business personnel are authorised to collect the Bouncy Castle and accessories which accompany the equipment, i.e. blowers, extension leads, mats etc… Under no circumstances should any of the equipment be handed over to anyone other than a The Party Business representative

It is the responsibility of the person who is hiring this Equipment to ensure that all possible steps are taken to avoid injury or damage to the Inflatable.
Please ensure that the following Safety Instructions are followed:
• Inflatable Equipment will be fully secured to the ground at all times during use as per the manufacturers’ recommendations.
• Ensure that the area around the unit is completely clear at all time.
• Do not allow anyone on the Equipment during inflation or deflation.
• A responsible Adult (17+) must supervise the Inflatable at all times when in use.
• Do not allow Children & Adults on the Inflatable at the same time unless for the sole purpose of assisting a child.
• Please ensure that participants are not attempting somersaults and are clothed appropriately with nothing in their pockets.
• Climbing, hanging or sitting on walls is DANGEROUS and must not be allowed.
• Avoid large and small Children from using it at the same time.
• No food, drinks or chewing gum to be allowed on the Inflatable.
• All shoes, glasses, jewellery, badges MUST be removed before using the Inflatable.
• No smoking or barbeques near or within an unsafe distance of the Inflatable.
• Always ensure that the Inflatable is not overcrowded, and limit numbers according to the age and size of Children using it.
• Always ensure Children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.
• No pets, toys or sharp instruments are allowed on the Inflatable.
• Do not allow anyone to bounce on the front safety step.
• Ensure that no-one with a history of back or neck problems or any medical condition which could reasonably be aggravated by using the equipment is allowed on the Inflatable.
• Do not allow children around the back of the Inflatable unsupervised
• The Inflatable should not be used if it becomes wet on the jumping area or in the event of rain, the unit should not be used.
• In the event that the blower stops working, please ensure all users get off the inflatable immediately.
• No person or persons under the influence of alcohol and/or prescribed and/or non prescribed drugs and/or any other intoxicating substance will use or supervise the Equipment.

IF YOU ARE UNSURE OF ANYTHING, PLEASE CONTACT US.

DISCLAIMER - Please note that all persons using this Inflatable do so at their own risk.
The person/s or organisation hiring this Inflatable equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use.

These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are fully adhered to at all times.
We cannot accept any responsibility for any injury caused to anyone using this equipment.

The Party Business Newcastle

Info@thepartybusinessnewcastle.co.uk

https://www.thepartybusinessnewcastle.co.uk

Tel: 07809 424 800